We believe in old-school, small town customer service. Even today, most of our business comes from word of mouth. So in the exceptionally rare occasion that you are not completely satisfied by your new jewelry, please do not hesitate to reach out via e-mail to firstname.lastname@example.org so we can make it right.
Our formal policy is as follows:
1. We undertake to replace any product delivered to you that is faulty or is in a damaged condition. If you wish to return a faulty or damaged product, please contact us.
2. We also undertake to refund undamaged 'Ready to Ship' product purchased from us, so long as it is returned unused and with proof of purchase within 15 days of receipt (extra time allowances are understandable for International orders and COVID-related delays - please still contact us if the return window has passed). If undamaged goods are returned to us for exchange, we do not refund any packing, postage, insurance, and import/export related costs. Return of undamaged goods for exchange is entirely at your cost and risk. We do not accept returns for rings that have been resized, or Custom or Made-to-Order pieces, including the Golden Snitch Ring Box.
3. Once you have notified us via e-mail that you wish to return any piece of jewelry, we will contact you to provide return instructions based on the item you purchased and your location, or request additional information if required.