How long will it take for my item to be delivered to me?
Delivery times vary depending on Location being delivered to, and Customization of the piece. For in stock items, delivery is 1-2 days within the Continental United States, and 5-10 days Worldwide. If the piece is being Custom made or customized in some way, you will be advised on inquiry. Normal ETA on Custom pieces is between 6-9 weeks.
Is Preorder available?
Items are available for Preorder and for Customizations. Customers will be required to put down a 50% deposit on all Preorders and Customized pieces.
What happens when I buy a preorder item?
Preorder is a service that allows you to purchase a piece before it is physically available in store or online. The item is charged to your credit card or Paypal account straight away but is not sent until the piece is finished (normally approximately 6-8 weeks, but can often be completed quicker on request). Once you receive the item all returns and exchange policies still apply.
When will I receive a preordered item?
Normal ETA on Custom pieces is between 6-8 weeks.
Do you ship internationally?
We do! International shipping (outside the USA) is $60 for UPS Express, or free for orders $1999 and over. In our experience, UPS takes approximately 2-4 business days to most of the world. We cannot be responsible for any import taxes and fees outside of the USA and New Zealand.
Can I use a PO Box for my delivery address?
This depends on the agreement you have with your PO Box provider. The parcels are signature required on delivery, and so most PO Box's cannot receive signature required deliveries.
If the item is sold out online does that mean it is sold out forever?
No, just because an item is sold out online does not mean it is gone forever! To check if an item may be available in the future, please email Hello@freemanjewelry.com.
What payment methods do you accept?
We accept payment by Visa, MasterCard and Bank deposit as well as Transferwise and PayPal.
Do Freeman Design products ever go on sale?
Our products are exclusive and not seasonally-based; therefore we do not offer end-of-season sale prices.
How do I care for my Freeman Design items?
Each item is unique and may require different care. Contact us at Hello@freemanjewelry.com if you have questions on how to care for your item – we are happy to help!
How do I track my order?
Once the item has left us, we will contact you with Tracking Number and a link to the website to check the progress of your delivery.
Do you offer overnight delivery?
For regularly stocked items, this can be arranged on request, but will be confirmed on case by case scenario.
Do I have sign for my order?
You do - This is for the safety and insurance of you item.
Is my item Insured for transit? - How do I get insurance for it?
All items include complimentary insurance Worldwide (some exceptions may apply to remote areas, but feel free to inquire for more specifics).
To purchase additional insurance to protect your new purchase once it arrives, we recommend choosing an insurer such as Jewelers Mutual, or adding your precious jewelry to your renters or home owners policy.
How will my item be packaged?
All items are securely packed in Freeman Jewelry Design packaging and padded so that no harm will come to the piece in transit. Gift wrapping is also optional so that it is ready to be presented on arrival.
Are there any other costs/details that I should be aware of?
For International orders, the item may be subject to the local duties/taxes, so ensure that you are aware of this when ordering. All deliveries with require a signature on delivery, so please be aware/prepared for this when supplying your delivery address.
What happens if the item arrives and I am dissatisfied with it?
Our top priority is your happiness and enjoyment of our pieces. If for whatever reason you are unhappy with the item, we would like to know so that we can remedy it.
For our complete return policy, please refer to our Terms & Conditions. Eligible items may be returned within 15 days for a full refund or exchange item/voucher, and must be in their original unworn condition .
In the case of returns, please ensure that the item is sent via an insured signature required service and is packaged safely, as we cannot accept responsibility for any lost/stolen in transit items. For such items, we will cover any shipping costs if it is a fault in the goods due to our error. For all other returns, costs are at the buyers expense.
For returns, please email us at email@example.com to let us know us know you are sending your item back and your reason for return.
Please send all items to the following address:
Email us anytime at Hello@freemanjewelry.com.